THE KARL LAGERFELD Hotel Offers

• Offer must be made through the Hotel in advance and are subject to availability upon request.
• No shortening of stay nor refund will be accepted after check-in.
• All rates are charged on a per room, per night basis.
• All room rates shown are in MOP, and are subject to a 10% service charge and prevailing government tax.
• All rates are based on single or double occupancy. The maximum number of registered persons in any room is 3 adults (a supplement charge will be applied to the third guest for accommodation and such supplement charge does not include any other package benefits) or 2 adults and 2 children under 12 years old. Exceeding the maximum number of occupants using the room for any period of time may result in an over-occupancy charge being levied.
• For children under 12 years old, residence in one room with adults is free of charge.
• The official check-in time is 3:00 p.m. and check-out time is 11:00 a.m.. Any early check-in or late check-out request is subject to the Hotel's availability and may incur an additional charge.
• Early check-in is subject to pre-booking one night in advance at the full day's Standard Rate.
• Late check-out is subject to 50% of one night's Standard Rate up to 6:00 p.m., or a full day's Standard Rate after 6:00 p.m..
• Guests may be required to present the original credit card used in the reservation upon check-in for verification purposes. The Hotel reserves the right to reject guests who check in without presenting the original credit card with the designated signature.
• All guests must provide a valid passport or government-issued ID card at check-in for verification and security purposes.
• Any special requests are subject to the Hotel's availability upon check-in, and may incur an additional charge.
• Smoking is prohibited inside non-smoking rooms. The registered guest shall be liable for a fine of up to MOP2,500 for smoking in a designated non-smoking room or if we find any evidence or believe that any of the guests have been smoking in any non-smoking room (including smells, cigarettes, and cigarette butts in the room).
• A maximum of one extra bed can be arranged with advance notice, subject to an additional charge and availability. (Not applicable for every room type)
• Guests must be at least 18 years old to reserve a room.
• A parent or legal guardian must accompany guests under the age of 18.
• The Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain falsified or incomplete information or contain or result from a mistake or error.
• This offer cannot be combined with other promotions, gift certificates or vouchers.
• This offer is not applicable for group bookings of 10 or more rooms.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by guests as a result of any reservation cancellation.
• The Hotel shall not be responsible or liable for errors in reservation details provided by the booker.
• This policy is a non-exhaustive list of reservation policies upheld by the Hotel. We reserve the right to add, alter, or amend any of the above terms, conditions, and rules as and when we deem it necessary.

Additional Terms and Conditions:

Room and Breakfast

• The Hotel shall offer, at its sole discretion, alternatives in the event it is not possible to provide breakfast services due to changed circumstances.
• The breakfast is only available during the stay, and is non-transferable, non-refundable and cannot be redeemed for cash.

Guarantee Policy

• No pre-payment is required, booking will be held until 6:00 p.m. local time on arrival date, after which Hotel reserves the right to release the room for resell without prior notice.

Cancellation Policy

• No charge for bookings cancelled or amended by 6:00 p.m. local time on arrival day. Hotel reserves the right to collect the first night's room rate (inclusive of taxes and service charges) from the booker for any no-show, reservation amendment or cancellation from 6:00 p.m. on arrival date.

* "The Hotel" refers to SJM Resorts, Limited (“SJM”), GLP Hospitality Services Limited and/or other subsidiaries of SJM.